Unlock a locked section

Introduction

Use this article when a section cannot be edited because it is locked. Sections are automatically locked when a user opens them for editing, preventing other users from making changes at the same time.

Summary

After following these steps, you can identify who has locked a section and remove the lock if you have the required permissions.

Steps

1. Open the document structure.
2. Locate the section marked with a lock icon.
3. Hover over the lock icon to see which user has locked the section.
4. If the section is no longer being edited, open the hamburger menu of the locked section.
5. Select Force unlock.
6. Confirm the action.

Tips

• To quickly expand all sections in the document structure, hold CTRL (Windows) or Command (Mac) while clicking the expand icon.

• Locks are normally removed automatically when users leave a section using Save and exit.
  

  Using Save and exit helps prevent unintended locks from remaining active.

Remarks

• A lock may remain active after a browser crash or when a user leaves the editor without using Save and exit.
• Only the user who created the lock or a user with Manager permissions can remove a lock.