Introduction

Use this article when you've forgotten your password and need to set a new one. You can request a reset yourself from the login screen, without help from an administrator.

Summary

After following this article, you will have requested a password reset email and can set a new password through the link it contains.


Reset your password

  1. Go to the login screen.
  2. Click the Forgot Password? link.
  3. Enter your username (not your email address) on the next screen and click Submit.

    Enter username

  4. You'll receive a password reset email at the address linked to your account. Open it and follow the link to set a new password.

Expected result

Your password is reset and you can log in with your new password.


Remarks

Don't see the email?
Check your spam or junk folder if the reset email doesn't appear in your inbox.

Choosing a strong password
Pick a unique password you don't use elsewhere, and combine uppercase and lowercase letters, numbers, and symbols for extra security.